Returns & Refund Policy
Returns & Refunds
This policy applies to all purchases made on this website. For any return, you must first contact us at [EMAIL] to obtain a return authorisation. Unauthorised returns may be refused or delayed.
14-day right of withdrawal
In accordance with applicable EU consumer law, you may withdraw from your purchase within 14 days of receiving your order, without giving a reason. To exercise this right, contact us at [EMAIL] before returning the item.
Return conditions
- Items must be returned complete, unused, undamaged and in their original packaging.
- The cost and risk of return shipping are borne by the customer, unless the item is defective or was sent in error.
- We may reduce the refund to reflect any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the product.
- Proof of purchase is required.
Refunds
Once we have received and inspected the returned item, we will process your refund within 14 days using the original payment method. We may withhold the refund until the returned goods have been received.
30-day “Satisfied or refunded” guarantee
In addition to your legal rights, we offer a commercial 30-day satisfaction guarantee. To qualify: contact us within 30 days of delivery, the product must be in full working order, and this guarantee is limited to one unit per customer/household. This commercial guarantee does not affect your statutory rights.
Defective or non-conforming items
If your item is defective or not as described, we cover the return and replacement at no cost to you. You benefit from the legal guarantee of conformity (2 years) and the legal guarantee against hidden defects, independently of any commercial guarantee.
Contact
[LEGAL ENTITY NAME] — [EMAIL] — [ADDRESS].
Placeholder fields in brackets must be completed with your real business details before launch.